Quality Policy - Private Deta-Gen Genetic Diseases Diagnosis Center


As DETAGEN Genetic Diagnosis Research and Application Center; Our main goal is to develop and continuously improve the services we provide in accordance with science and technique, to respond to requests.

In line with this purpose, we undertake with our expert, competent and friendly team, who are happy to work in the activities that they carry out the following issues;

To provide medical genetics laboratory service focused on providing reliable and accurate results and to continuously improve the service quality,

Taking into account the requests of patients, clinicians and clients, evaluating and taking remedial activities and aiming at the satisfaction of its stakeholders under all conditions,

To establish the awareness of quality service in all units as management and personnel and to ensure the participation of employees in quality improvement activities by creating training programs,

To provide a service that values the patient in Patient Admission services, in well organized places, with our courteous, prezentabl, smiling, polite and empathetic staff,

To be a modern laboratory that continuously produces information by using well-trained personnel who know and apply the quality management system documentation, accepted test methods and advanced devices,

Adhering to the principle of independence, impartiality and confidentiality in service provision, to adopt a scientifically based, unbiased, good professional and technical practice in the delivery of analyzes and services,

To continuously improve our quality and management system in accordance with the international 'TS EN ISO / IEC 15189 Quality Management System' standard, innovations in science and technology.

To support the participation of employees in national and international congresses / seminars / publications, to reach the most up-to-date information within the scope of clinical and laboratory and present it to our patients by personally participating in ongoing studies.